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Frequently Asked Questions

  • How much does process training cost?

    Given the complexity and diversity of mill training projects, we price each project based on a defined scope provided by you. Send us your project scope (or we can help you create one) and we can provide you with a fixed bid that will fit within your training budget. This ensures that costs are fixed and the scope is agreed upon before beginning development.

  • How much time/resources do we have to commit for a training project?

    Our long history in the paper industry and our engineering expertise means that we can develop training for your employees without utilizing a lot of your employee’s time and resources. We pride ourselves in the fact that our content development services are low impact on your overall operation.

  • How is billing handled for site-specific training development?

    Our billing is typically done in four phases. The first invoice is submitted upon receipt of a purchase order. The second invoice is submitted upon delivery of a completed storyboard by Convergence to the mill. The third phase is billed upon delivery of a completed course to the mill by Convergence. The fourth, and final billing, is after the mill's final review of the completed course.

  • Do you have any off-the-shelf content?

    We do offer off-the-shelf safety topics for pulp and paper mills. Click here to check out our Mill safety training.

  • Do you plan on offering off-the-shelf mill training?

    Yes. We are currently working on various agreements with machine and equipment vendors to provide training modules for the equipment you purchase in your paper and converting areas. As we continue to expand we will make these courses available to our customers. Feel free to give us a call for more details on these exciting new developments!

  • How are courses delivered?

    We can publish your completed training content to you in one of five convenient delivery formats. Depending on your preference we can deliver your completed course as a DVD, CD-ROM, .EXE file, Web-based SCORM course, or as a course to be delivered on a single desktop PC.